Legal
Terms of Service
Last updated: 29 April 2026
1. About these terms
These terms govern access to and use of the AssuranceLens platform, operated by Compass Innovation Limited (trading as AssuranceLens). By signing up or using the service you agree to these terms.
2. Service description
AssuranceLens is an AI-assisted regulatory compliance gap-analysis and document-comparison tool. Output is advisory and must be reviewed by a qualified person before use in any regulatory submission. We do not provide legal or regulatory consulting and the output does not constitute professional advice.
3. Accounts
- You must be at least 18 and able to enter into a binding contract.
- You are responsible for maintaining the confidentiality of credentials.
- One account per individual; account sharing is prohibited.
- MFA is required for owner / admin accounts.
4. Acceptable use
You agree not to:
- Upload data you do not have the legal right to process.
- Reverse-engineer, decompile, or attempt to extract source code.
- Use the service to develop a competing product.
- Attempt to defeat rate limits, plan limits, or security controls.
- Upload malware, illegal content, or content that infringes IP rights.
5. Customer data
You retain ownership of all customer documents and analysis output. You grant us a limited licence to process this data solely to deliver the service. We do not use customer data to train AI models. See our Privacy Policy and the Data Processing Agreement available on request.
6. AI output disclaimer
Large language models can be inaccurate or incomplete. AssuranceLens provides traceable references and a mandatory human-review gate (EU AI Act Art. 14), but final responsibility for the regulatory submission rests with the customer. We make no warranty that AI output is fit for any particular purpose or that submissions will be accepted by any regulator.
7. Subscriptions and payment
- Subscriptions renew automatically until cancelled.
- Cancellation takes effect at the end of the current billing period.
- Refunds are issued only where required by law.
- We may change pricing on 30 days' notice; your existing term is honoured at the original rate.
8. Service availability
We aim for 99.5% monthly uptime but do not guarantee uninterrupted availability. Scheduled maintenance is announced via the in-app notice bar. We are not liable for downtime caused by third-party providers (DNS, CDN, payment processor, AI inference provider).
9. Intellectual property
The AssuranceLens platform, including its source code, models, prompts, guidance library, and trademarks, is and remains our property. No licence is granted to you beyond the right to use the service for the duration of your subscription.
10. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the service is limited to the fees paid by you in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, special, incidental, consequential, or punitive damages, including lost profits or regulatory penalties.
11. Termination
- You may terminate at any time from the billing portal.
- We may suspend or terminate for breach of these terms, non-payment, or actions that put the platform or other customers at risk.
- On termination we delete customer documents within 30 days; the audit log is retained for 6 years for compliance.
12. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that customers in the EU may bring a claim before their local court where local law requires.
13. Contact
Questions about these terms: sales@virtualinspector.uk.